What to do when we have chosen the wrong professionals?

Although a carefully planned renovation can bring a lot of joy, sometimes choosing the wrong renovation company can result in unpleasant consequences. If you have found yourself in a situation where the professionals do not meet your expectations, there are steps you can take to rectify the situation.

**1. Communication: In the first instance, try to talk to the company and explain your concerns or dissatisfaction. Sometimes problems stem from a lack of communication, and an honest conversation can help you find a solution. Make your expectations clear and discuss what can be improved.

2. Contract provisions: Review the contract you have signed with the renovation company. See if it contains clauses on quality standards, deadlines, and possible penalties for failure to meet the contract. If the professionals do not meet the contract stipulations, you may have grounds for further action.

3. Complaint and Guarantee: Check whether the works are covered by a guarantee. If so, report any faults or shortcomings to the company within a certain period of time. It is also worth checking that you have a right of complaint under current consumer law. Make sure that any objections are made in writing.

4. Seeking Outreach: If the renovation company is unresponsive, you can seek help from consumer institutions, the consumer ombudsman or local trade organisations. Gather documentation, such as photographs showing errors or irregularities, so that you have a solid case.

5. Termination of the Contract: If all attempts to rectify the situation fail, consider terminating your contract with the renovation company. Remember that in some cases you may be entitled to a refund of some or all of the money you have paid in the event of work that has not been carried out or has not been carried out properly.

In a situation where we have chosen the wrong professionals, it is crucial to act in accordance with the law and contractual provisions. Remember that each case may be different, so we recommend consulting a lawyer for individual advice and support. In the future, it is also advisable to think carefully about your choice of renovation company and to scrupulously analyse references and feedback from other customers.